01. Data controller

This Privacy Policy governs the processing of personal data collected through www.oliviamareque.com, operated by REVIERE STUDIOS, S.L. under the OLIVIA MAREQUE brand.

Company: REVIERE STUDIOS, S.L.
Tax ID: B70904685
Registered office: Plaza de los Reyes Católicos, 8, ground floor, 03203 Elche, Alicante, Spain.
Email: info@oliviamareque.com
Website: www.oliviamareque.com

REVIERE STUDIOS, S.L. is responsible for personal data processing carried out to manage commercial relationships, assist customers and conduct business activities, without prejudice to processing carried out by other providers acting as independent controllers.

02. Personal data we collect

We may collect different categories of personal data depending on how users interact with our online store.

• Identification data: first name, surname and other information needed to identify customers.
• Contact information: email address, telephone number, billing and delivery addresses.
• Purchase information: purchased products, orders, amounts, returns and related communications.
• Payment information: information required to manage transactions, mainly processed through authorised payment service providers.
• Browsing data: IP address, device identifiers, browser information, visited pages and website interactions.
• Marketing data: communication preferences, subscriptions and interactions with our campaigns.
• Customer support data: enquiries, incidents and requests submitted through our contact channels.

We do not request special categories of sensitive personal data for ordinary purchases.

03. How we collect data

We collect personal information when users:

• Browse our website.
• Make a purchase or begin checkout.
• Create or use a customer account.
• Subscribe to newsletters or promotions.
• Join campaigns, waitlists or forms.
• Contact customer service.
• Request exchanges, returns or order tracking.

We may also receive information from technology providers involved in delivering our services, in accordance with applicable law.

04. Purposes of processing

We use personal data for the following purposes:

Orders and purchases. Processing purchases, payments, shipments, deliveries, returns and warranties.

Customer service. Responding to enquiries, resolving issues and handling requests.

Marketing communications. Sending news, launches, promotions and OLIVIA MAREQUE campaigns where a valid legal basis exists.

Service improvement. Analysing website performance and improving our services in accordance with privacy preferences and applicable legal requirements.

Security and fraud prevention. Protecting transactions and detecting fraudulent activities.

Legal compliance. Meeting tax, accounting, commercial and consumer protection obligations.

05. Legal bases for processing

Depending on the purpose, we process personal data on the following bases:

• Performance of a contract: managing orders, payments, deliveries, returns and requested services.
• Legal obligations: meeting tax, accounting and other statutory requirements.
• Consent: sending marketing communications where required and using certain cookies and tracking technologies.
• Legitimate interests: certain security, fraud prevention and business management activities, provided legal requirements are met and individual rights do not override them.

Where processing is based on consent, users may withdraw it at any time without affecting the lawfulness of earlier processing.

06. Orders and payments

To process purchases, we use information necessary to identify orders, verify payments, issue relevant documentation and arrange delivery.

Payments are handled through the payment service providers enabled during checkout.

Banking information is managed according to the security systems of the relevant payment providers.

Transaction-related data may be retained for legally required periods.

07. Marketing communications and newsletter

When users subscribe to marketing communications, we may use their email addresses and stated preferences to provide information about:

• New collections and launches.
• Promotions and discounts.
• Product restocks.
• Early access to campaigns.
• OLIVIA MAREQUE news and content.

We use email marketing tools, including Klaviyo, to manage subscriptions and commercial communications.

Where permitted by law, we may also send existing customers communications about similar products, subject to applicable requirements.

Users may unsubscribe at any time through the link included in our emails or by contacting info@oliviamareque.com .

08. Personalisation and browsing analytics

We may use information about website interactions to improve browsing, understand product interests and assess the performance of our communications.

This may include analysing viewed products, items added to carts and interactions with marketing campaigns.

Where cookies or other tracking technologies require consent, they will only be activated in accordance with the user's expressed preferences.

Users can manage these preferences through the website's cookie settings mechanisms.

09. Cookies and similar technologies

Our website uses cookies and similar technologies to enable its operation, remember certain preferences and, where applicable, carry out analytics or advertising activities.

Some cookies are necessary for the online store to function.

Other cookies, including analytics and advertising cookies, may require prior user consent.

Information about cookie categories, purposes, providers and duration is available in our Cookie Policy.

Users may change their preferences through the website's consent management system.

10. Service providers and data recipients

To operate our business, we may share personal data with providers delivering services necessary for our online store.

• Shopify: ecommerce platform.
• Klaviyo: email marketing and communications.
• Payment providers: transaction processing.
• Shipping and logistics providers: order preparation and delivery.
• Returns and tracking platforms: exchanges, returns and incident management.
• Technology providers: hosting, maintenance, security and support.
• External advisers: accounting, tax and legal compliance.

Provider access is limited to the relevant purposes and subject to applicable contractual and legal safeguards.

Certain providers may act as independent data controllers under their own privacy policies.

11. Shopify and its services

Our online store is hosted on Shopify, a technology platform used to manage products, orders, payments and other ecommerce functions.

Shopify may process certain personal data to provide its services and, in some cases, for its own purposes described in its privacy documentation.

Users can find further information in the Shopify Privacy Policy .

Using Shopify does not remove REVIERE STUDIOS, S.L.'s obligations as a controller for the processing activities for which it is responsible.

12. International data transfers

Some technology providers may process or store personal information outside the European Economic Area.

Where international transfers take place, safeguards required by data protection law will be applied.

These safeguards may include European Commission adequacy decisions, standard contractual clauses or other legally recognised mechanisms.

Users may request additional information about applicable safeguards by contacting info@oliviamareque.com .

13. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and applicable legal obligations.

• Order and billing information is retained for periods required by tax, accounting and commercial law.
• Information needed for warranties, claims or liabilities is retained for applicable legal periods.
• Marketing data is processed while a valid legal basis exists and until users unsubscribe or object, as applicable.
• Browsing and cookie data is retained for the periods disclosed in the Cookie Policy.

When data is no longer needed, it will be deleted or restricted as required by law.

14. Your rights

Individuals may exercise the following rights where applicable:

• Access: request information about personal data we process.
• Rectification: correct inaccurate information.
• Erasure: request deletion of data where legal requirements are met.
• Objection: object to certain processing activities.
• Restriction: request restriction of processing in legally defined circumstances.
• Portability: receive personal data in a structured format and transfer it to another controller where applicable.
• Withdrawal of consent: withdraw previously granted consent.

To exercise these rights, contact info@oliviamareque.com .

We may request additional information where necessary to verify identity.

Requests will be handled within the time limits established by applicable law.

15. Complaints to supervisory authorities

If users believe their personal data is not being processed lawfully, they may lodge a complaint with the competent data protection authority.

In Spain, the relevant authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD).

Website: www.aepd.es

Users may also contact OLIVIA MAREQUE beforehand regarding privacy-related questions or concerns.

16. Data security

OLIVIA MAREQUE implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or improper disclosure.

These measures reflect the nature of the data, the relevant risks and the services used.

However, no technological system can guarantee absolute security.

In the event of a personal data breach, applicable assessment, documentation and notification obligations will be followed.

17. Changes to this Privacy Policy

OLIVIA MAREQUE may update this Privacy Policy to reflect legal, technological or organisational changes.

The current version will remain available on our website.

Where changes require additional information or renewed consent, appropriate measures will be taken in accordance with applicable law.

18. Contact

For questions regarding personal data processing or the exercise of privacy rights, contact:

OLIVIA MAREQUE
REVIERE STUDIOS, S.L.
Tax ID: B70904685
Plaza de los Reyes Católicos, 8, ground floor
03203 Elche, Alicante, Spain

Email: info@oliviamareque.com
Website: www.oliviamareque.com