FREQUENTLY ASKED QUESTIONS

  • Yes. All of our bags are designed so that you can easily swap the chains and adapt them to your style or time of day.

  • Yes. You can choose extra chains according to your style. Think of them as "jewelry" to decorate your bag.

  • As many as you like! Some customers choose one for the day and another for the evening. Others have extra chains to customize their bag according to the occasion.

  • Yes, our short, finer, and more elegant knot chain is perfect for events, dinners, or celebrations.


  • You'll have it at home in 24-48 hours.


  • Yes, we accept exchanges and returns from anywhere in the world. Additionally, the first exchange within the Peninsula (Spain) is free of charge.


  • Choose your bag model, select the chain option that best suits you, add an extra chain if you want to create a custom bag combination, and you're all set! Follow the secure checkout process. You'll have it at home in 24 hours!

  • Most of our chains are designed to be interchangeable across all of our collections.
    For the PETRA model, we recommend using only NYLON CHAINS as the main strap (the one that supports the weight of the bag). The other chains are used to decorate the bag without carrying its weight.

  • For each product, we provide suggestions for the chains that best pair with it. You can also find inspiration in our "How our girls wear it" section.

  • Yes, all handbags include one or two chains, depending on the pre-set combination you choose. You can add more chains to your cart if you want extra combinations.

  • They take between 5-6 days.